Privacy policy

At Blanche Global, we respect your privacy and are committed to protecting the personal information you provide when visiting www.blancheglobal.com, creating an account, placing an order, contacting us, or otherwise interacting with our services.

This Privacy Policy explains how Blanche Global collects, uses, stores, shares, and protects your personal information.

By using www.blancheglobal.com, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us when you:

• Create a customer account.
• Place an order.
• Make a payment.
• Subscribe to our emails, SMS messages, or marketing communications.
• Contact our customer service team.
• Participate in a promotion, competition, survey, or other activity.
• Make a return, refund, or exchange request.
• Purchase or use a gift card.
• Visit or interact with our website.

The information we collect may include:

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Delivery address.
• Order information.
• Product preferences.
• Account information.
• Gift card-related information.
• Communication history with our customer service team.
• Information relating to returns, refunds, or exchanges.

Where necessary for processing payments, payment-related information may also be collected or processed by our authorized payment providers.

2. PAYMENT INFORMATION

Payments made through www.blancheglobal.com may be processed using third-party payment gateways and payment service providers.

Depending on the payment method selected, these providers may collect information such as card details, bank information, transaction information, or other information necessary to authorize and process your payment.

Blanche Global does not necessarily receive or store complete card information where payments are processed directly by a third-party payment provider.

Payment providers are responsible for processing payment information in accordance with their own privacy, security, and data protection practices.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit www.blancheglobal.com, certain information may automatically be collected through cookies and similar technologies.

This information may include:

• Your IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Products viewed.
• Time spent on the website.
• Referring website or source.
• Shopping cart activity.
• Interaction with website features.
• General location information derived from your device or IP address.

We may use this information to understand how customers use our website and to improve the overall shopping experience.

4. HOW WE USE YOUR INFORMATION

Blanche Global may use the information we collect for purposes including:

• Processing and managing orders.
• Processing payments.
• Arranging delivery.
• Providing order confirmations and updates.
• Managing customer accounts.
• Providing customer support.
• Processing returns, refunds, and exchanges.
• Managing gift cards.
• Preventing fraudulent or unauthorized transactions.
• Improving our website, products, and services.
• Understanding customer preferences and shopping behaviour.
• Conducting internal analysis and business research.
• Managing promotions and special offers.
• Communicating important information relating to your account or orders.
• Sending marketing communications where permitted.
• Complying with legal, regulatory, accounting, or security requirements.

We will only use personal information for legitimate business, contractual, legal, operational, or marketing purposes as permitted by applicable law.

5. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications or otherwise provide permission where required, Blanche Global may send you information relating to:

• New arrivals.
• Promotions.
• Discounts.
• Special offers.
• Collections.
• Events.
• Product recommendations.
• Other Blanche Global news.

Marketing communications may be sent through email, SMS, social media platforms, or other communication channels.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important transactional messages relating to your orders, payments, deliveries, returns, or account.

6. SHOPPING CART AND CUSTOMER PREFERENCES

Information relating to products that you view, add to your shopping cart, save, purchase, or otherwise interact with may be used to:

• Remember your shopping activity.
• Improve your shopping experience.
• Recommend relevant products.
• Understand customer preferences.
• Improve our products and services.
• Provide personalized marketing where permitted.

We may also use aggregated or anonymized information for internal research, analysis, and business planning.

7. COOKIES AND SIMILAR TECHNOLOGIES

www.blancheglobal.com may use cookies and similar technologies to help the website operate correctly and to improve the customer experience.

Cookies may be used to:

• Remember items in your shopping cart.
• Keep you signed into your account.
• Remember website preferences.
• Analyze website traffic.
• Measure website performance.
• Understand customer behaviour.
• Support advertising and marketing activities.
• Prevent fraudulent or suspicious activity.

Some cookies are necessary for the website to function properly, while others may be used for analytics, personalization, or marketing.

Your browser may allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of parts of our website.

8. ANALYTICS

Blanche Global may use analytics services, including services provided by third parties, to understand how visitors interact with our website.

These services may collect information about website visits, traffic sources, device information, pages viewed, customer interactions, and other usage information.

Analytics information may be used to:

• Improve website performance.
• Identify technical issues.
• Understand customer behaviour.
• Improve product offerings.
• Evaluate marketing campaigns.
• Improve the overall customer experience.

Where third-party analytics providers are used, their processing of information may also be governed by their own privacy policies.

9. ADVERTISING AND SOCIAL MEDIA

We may use advertising and social media platforms to promote Blanche Global products and services.

These platforms may use cookies, tracking technologies, or other information to measure advertising performance, understand customer interactions, or display advertisements that may be relevant to users.

This may include platforms such as social media networks, search engines, or digital advertising providers.

Information collected by these third parties is also subject to their respective privacy policies and practices.

10. HOW WE SHARE YOUR INFORMATION

Blanche Global does not sell personal information to third parties for their own independent use.

However, we may share information with trusted third parties where necessary to operate our business and provide services to customers.

These third parties may include:

• Payment processors.
• Banks and payment service providers.
• Delivery and courier companies.
• Website hosting and e-commerce service providers.
• Shopify and related technology providers.
• Analytics providers.
• Marketing and advertising providers.
• Customer communication providers.
• IT and security service providers.
• Professional advisers.
• Government authorities or regulatory bodies where legally required.

We aim to provide third parties only with information reasonably necessary for them to perform the relevant service.

11. SHOPIFY

Our online store is operated using the Shopify e-commerce platform.

Shopify may process certain personal information in order to provide the technology and services required to operate our online store.

Information processed through Shopify may include customer account information, order information, checkout information, device information, and other data necessary for the operation, security, and improvement of the platform.

Shopify processes personal information in accordance with its own privacy and data protection practices.

12. DELIVERY PARTNERS

In order to deliver your purchases, we may share necessary information with courier and delivery service providers.

This may include:

• Your name.
• Delivery address.
• Telephone number.
• Order or shipment information.
• Other information reasonably necessary to complete the delivery.

Delivery providers may use this information only as required to provide delivery and related services, subject to their own privacy practices.

13. DATA SECURITY

Blanche Global takes reasonable technical, administrative, and organizational measures to protect personal information against:

• Unauthorized access.
• Loss.
• Misuse.
• Alteration.
• Destruction.
• Unauthorized disclosure.

Where applicable, secure technologies and trusted payment gateways may be used to protect information during online transactions.

However, no website, online system, or electronic transmission can be guaranteed to be completely secure.

Although we take reasonable precautions to protect personal information, Blanche Global cannot guarantee absolute security against every possible cyber threat or unauthorized action beyond our reasonable control.

14. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

• Complete transactions.
• Maintain customer accounts.
• Provide customer service.
• Process returns, refunds, or exchanges.
• Maintain financial and accounting records.
• Prevent fraud.
• Resolve disputes.
• Meet legal or regulatory obligations.
• Support legitimate business requirements.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

15. YOUR PERSONAL INFORMATION RIGHTS

Depending on applicable law and your location, you may have certain rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information where applicable.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain types of processing where applicable.
• Unsubscribe from marketing communications.

Certain requests may be subject to legal, contractual, security, or record-keeping requirements.

We may need to verify your identity before processing a request relating to personal information.

16. INTERNATIONAL DATA PROCESSING

Some of our service providers, technology providers, payment providers, or other partners may operate in countries outside Sri Lanka.

As a result, personal information may be processed or stored in countries other than the country in which you live.

Where such processing occurs, we aim to use appropriate service providers and safeguards in accordance with applicable data protection requirements.

17. THIRD-PARTY WEBSITES AND SERVICES

www.blancheglobal.com may contain links to third-party websites, payment providers, social media platforms, or other external services.

Once you leave our website or interact directly with a third-party service, that third party's own privacy policy and terms may apply.

Blanche Global is not responsible for the privacy practices, security, content, or actions of third-party websites or services that are outside our control.

We recommend reviewing the privacy policies of any third-party service you use.

18. CHILDREN'S PRIVACY

Our website and products are not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.

If we become aware that personal information has been collected inappropriately from a child, we may take reasonable steps to delete or otherwise address that information.

19. FRAUD PREVENTION AND SECURITY

We may use certain personal information, transaction information, device information, or order information to identify and prevent:

• Fraudulent transactions.
• Unauthorized account access.
• Payment abuse.
• Suspicious purchasing activity.
• Misuse of promotions or gift cards.
• Other security threats.

Where necessary, transactions may be reviewed, delayed, refused, or cancelled for security or fraud-prevention purposes.

20. LEGAL DISCLOSURES

Blanche Global may disclose personal information where reasonably necessary to:

• Comply with applicable laws or legal obligations.
• Respond to lawful requests from authorities.
• Protect the rights, property, or safety of Blanche Global, our customers, or others.
• Investigate suspected fraud or illegal activity.
• Enforce our Terms & Conditions.
• Establish, exercise, or defend legal claims.

21. CHANGES TO THIS PRIVACY POLICY

Blanche Global may update this Privacy Policy from time to time to reflect changes to:

• Our business.
• Our website.
• Our services.
• Technology.
• Payment methods.
• Marketing practices.
• Legal or regulatory requirements.

The latest version of this Privacy Policy will be published on www.blancheglobal.com.

We encourage customers to review this Privacy Policy periodically.

22. CONTACT US

If you have questions about this Privacy Policy, how your personal information is handled, or would like to make a request relating to your personal information, please contact Blanche Global using the contact information provided on:

www.blancheglobal.com