Terms of service
Welcome to Blanche Global. These Terms & Conditions govern your access to and use of www.blancheglobal.com, including any purchases made through our online store.
By accessing our website, creating an account, placing an order, or purchasing any product from Blanche Global, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. GENERAL
Blanche Global operates www.blancheglobal.com, an online fashion retail store offering clothing, accessories, gift cards, and other products that may be introduced from time to time.
Products available through our website are intended for personal use by customers. We reserve the right to limit quantities, refuse orders, or cancel transactions where we reasonably believe products are being purchased for unauthorized resale, fraudulent purposes, or misuse.
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective once published on our website.
2. USE OF OUR WEBSITE
You agree to use www.blancheglobal.com only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website, systems, accounts, or customer information.
• Introduce viruses, malicious software, or any technology intended to damage or interfere with the website.
• Copy, reproduce, distribute, or commercially exploit website content without our permission.
• Provide false or misleading information when placing an order or creating an account.
We reserve the right to suspend or restrict access to our website where we reasonably believe these Terms & Conditions have been violated.
3. CUSTOMER ACCOUNTS
Customers may have the option to create an account on our website.
You are responsible for ensuring that all information submitted to Blanche Global is accurate, complete, and up to date.
You are also responsible for maintaining the confidentiality of your account credentials and password. Any activity carried out through your account will be considered authorized by you unless you notify us of unauthorized access.
Blanche Global will not be responsible for loss resulting from a customer's failure to protect their account credentials.
4. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices, and other information displayed on our website are accurate.
However, colours may appear slightly different depending on lighting, photography, screen settings, or the device being used.
Measurements and sizing information provided on our website are intended as a guide and minor variations may occur between different designs, fabrics, and styles.
Product availability is subject to change without notice.
We reserve the right to correct errors, inaccuracies, or omissions relating to product information, pricing, availability, or promotions at any time.
5. ORDERS
Placing an order through our website does not automatically guarantee acceptance of that order.
After placing an order, you may receive an order confirmation. This confirms that we have received your order but does not prevent us from cancelling or modifying an order where necessary.
We reserve the right to refuse or cancel an order for reasons including, but not limited to:
• A product being unavailable or out of stock.
• Incorrect pricing or product information.
• Payment authorization issues.
• Suspected fraudulent activity.
• Incorrect or incomplete customer information.
• Delivery restrictions.
• Technical or system errors.
If payment has already been collected for an order that we are unable to fulfil, the applicable amount will be refunded or otherwise resolved in accordance with the original payment method and our policies.
6. PRICES
All prices displayed on www.blancheglobal.com are shown in the applicable currency selected or provided through the website.
The price charged for an item will normally be the price displayed at the time the order is placed.
Delivery charges, payment-related fees, taxes, duties, or other applicable charges may be added separately where relevant and will normally be displayed during checkout.
Blanche Global reserves the right to change product prices at any time without prior notice. Price changes will not normally affect orders already accepted by us.
7. PAYMENTS
Available payment methods will be displayed during checkout and may vary depending on the customer's location, order value, and services available at the time.
Payments may include card payments, cash on delivery, bank payments, instalment/payment partners, or other payment methods offered by Blanche Global.
Where a third-party payment provider is used, the transaction may also be subject to that provider's own terms and conditions.
Blanche Global is not responsible for payment failures, delays, account restrictions, financing decisions, or other issues caused directly by third-party payment providers.
Orders will only be processed once the required payment authorization or payment conditions have been successfully completed.
8. PROMOTIONAL CODES, DISCOUNTS & OFFERS
From time to time, Blanche Global may provide promotional codes, discounts, special offers, or other benefits.
Unless specifically stated otherwise:
• Promotional codes are valid only during the stated promotional period.
• Promotional codes cannot be exchanged for cash.
• A promotional code may be limited to one use per customer or order.
• Multiple promotional codes may not be combined on the same order.
• Certain products, collections, gift cards, or promotions may be excluded.
• Promotions cannot normally be applied retrospectively to completed orders.
Blanche Global reserves the right to withdraw, modify, suspend, or cancel a promotion where necessary.
9. GIFT CARDS
Blanche Global gift cards are subject to the terms provided when the gift card is issued or purchased.
Gift cards:
• Must be used within any validity period stated at the time of purchase or issuance.
• Cannot normally be exchanged for cash.
• Cannot be refunded once purchased except where required by applicable law.
• Must be protected by the customer, including any gift card number or redemption code.
• May be subject to restrictions relating to promotions, discounts, or other gift cards.
Blanche Global is not responsible for gift cards that are lost, stolen, copied, shared without authorization, or used by another person after being provided to the original purchaser or recipient.
10. DELIVERY
Customers are responsible for providing a complete and accurate delivery address, contact number, and any information reasonably required to complete delivery.
Blanche Global will attempt to process and dispatch orders within the estimated timelines communicated through our website or customer service channels.
Any delivery timeframe provided is an estimate and may be affected by circumstances outside our reasonable control, including courier delays, public holidays, adverse weather, high-volume promotional periods, incorrect delivery information, or other operational disruptions.
Where an order contains multiple products, items may occasionally be delivered separately.
Blanche Global cannot be held responsible for delays caused by incorrect or incomplete information supplied by the customer.
11. INTERNATIONAL ORDERS
Where international shipping is available, customers are responsible for ensuring that products may legally be imported into the destination country.
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country's government, customs authority, courier, or other relevant authority.
Unless expressly stated otherwise, these charges are not included in the product or delivery price and must be paid by the customer.
Blanche Global is not responsible for customs delays or additional charges imposed by authorities in the destination country.
12. RETURNS, REFUNDS & EXCHANGES
Returns, refunds, and exchanges are governed by our separate Return, Refund & Exchange Policy available on www.blancheglobal.com.
Customers are responsible for reviewing that policy before completing a purchase.
Certain products may not be eligible for return or exchange due to hygiene requirements, promotional conditions, product type, or other restrictions disclosed in our policy.
Nothing in these Terms & Conditions is intended to exclude any rights that cannot legally be excluded under applicable consumer protection laws.
13. ORDER CANCELLATIONS
If you wish to cancel an order, you should contact Blanche Global as soon as possible.
Once an order has been processed, packed, dispatched, or handed over to a courier, cancellation may no longer be possible.
Blanche Global reserves the right to cancel an order where necessary, including in cases involving stock availability, incorrect pricing, suspected fraud, payment issues, or other operational circumstances.
14. INTELLECTUAL PROPERTY & IMAGE RIGHTS
All content appearing on www.blancheglobal.com, including but not limited to photographs, product images, graphics, logos, branding, videos, written content, website layouts, designs, and other materials, belongs to Blanche Global or is used with appropriate authorization.
Such content may not be copied, reproduced, modified, distributed, published, sold, commercially used, or otherwise exploited without prior written permission from Blanche Global.
Unauthorized use of Blanche Global's intellectual property may result in legal action.
15. PRIVACY & DATA SECURITY
When using our website or placing an order, you may provide personal information including your name, contact details, delivery address, and payment-related information.
We process personal information in accordance with our Privacy Policy.
Where payments are processed through third-party payment gateways, relevant payment information may be handled directly by those providers in accordance with their own security and privacy practices.
For more information regarding how Blanche Global collects, uses, stores, and protects personal information, please review our Privacy Policy available on www.blancheglobal.com.
16. THIRD-PARTY SERVICES
Our website may use or link to services operated by third parties, including payment processors, delivery providers, social media platforms, instalment providers, analytics providers, or other service providers.
Blanche Global is not responsible for the content, availability, security, policies, or actions of independent third-party websites or services.
Customers should review the applicable terms and privacy policies of those providers where necessary.
17. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Blanche Global will not be liable for indirect, incidental, consequential, or other losses arising from circumstances outside our reasonable control.
This may include disruptions caused by telecommunications failures, payment providers, couriers, third-party platforms, technical outages, customs authorities, natural events, or other circumstances beyond our control.
Nothing in these Terms & Conditions excludes or limits liability where such liability cannot legally be excluded or limited.
18. CUSTOMER SERVICE & COMPLAINTS
Customer satisfaction is important to Blanche Global.
If you experience an issue relating to an order, product, delivery, payment, return, exchange, or use of our website, please contact our customer service team through the contact details provided on www.blancheglobal.com.
Please provide your order number and relevant information so that our team can assist you efficiently.
19. FORCE MAJEURE
Blanche Global will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control.
Such events may include natural disasters, severe weather, strikes, transport disruptions, government restrictions, public emergencies, internet or telecommunications failures, supplier disruptions, courier delays, or similar circumstances.
20. GOVERNING TERMS
These Terms & Conditions are intended to operate in accordance with applicable laws and regulations.
If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to remain in effect.
Our failure to enforce any provision immediately does not constitute a waiver of our right to enforce that provision later.
21. CHANGES TO THESE TERMS
Blanche Global may update these Terms & Conditions periodically to reflect changes to our business, services, website, payment methods, delivery arrangements, or legal requirements.
The latest version will always be published on www.blancheglobal.com.
Continued use of the website after an updated version is published constitutes acceptance of the revised Terms & Conditions.
22. CONTACT US
For questions regarding these Terms & Conditions or an order placed through Blanche Global, please contact us using the customer service information provided on:
www.blancheglobal.com