Refund policy

At Blanche Global, we want you to be satisfied with your purchase. If you need to return or exchange an eligible item, please review the conditions and procedures below carefully.

By requesting a return, refund, or exchange, you agree to the terms stated in this policy.

1. RETURN & EXCHANGE PERIOD

You have 7 days from the date your order is delivered to request a return or exchange for an eligible item.

Requests made after the 7-day period may not be accepted.

2. RETURN & EXCHANGE CONDITIONS

To qualify for a return or exchange, the item must:

• Be unused and unworn.
• Be unwashed.
• Be in its original condition.
• Have all original tags attached.
• Be free from stains, makeup, perfume, odours, marks, damage, or alterations.
• Be returned with the original packaging where applicable.
• Be in fully resalable condition.
• Be accompanied by valid proof of purchase or order information.

Blanche Global reserves the right to refuse any return or exchange that does not meet these conditions.

3. NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

The following items are considered final sale and are not eligible for return or exchange unless Blanche Global confirms that an error occurred with the order:

• Sale items.
• Promotional items.
• Discounted items.
• Final-sale items.
• Items purchased fully or partially using a Blanche Global gift card.
• Bodysuits.
• Other hygiene-sensitive items identified at the time of purchase.

Items purchased fully or partially using a Blanche Global gift card are considered final sale and cannot be returned, exchanged, or refunded for change-of-mind, size, colour, or style reasons.

This does not prevent Blanche Global from reviewing a claim where an incorrect item was supplied or where another issue is confirmed by us.

Customers are encouraged to carefully review product information, sizing, colours, and promotional conditions before completing a purchase.

4. EXCHANGE PROCESS

All exchange requests must first be approved by the Blanche Global Online Department.

Once your exchange request has been confirmed, Blanche Global will arrange a courier pickup from the pickup address confirmed by the customer.

The customer is responsible for the applicable courier charges for normal exchanges.

The original item will first be collected and returned to Blanche Global for quality inspection.

The returned item must meet all exchange conditions stated in this policy.

Once the returned item has been received and successfully passes our quality inspection, the exchange will be approved.

The replacement item will only be dispatched after:

• The original item has been received by Blanche Global.
• The original item has successfully passed our quality inspection.
• Any applicable price difference has been paid.
• The applicable exchange courier charges have been paid.

No replacement item will be dispatched before the original returned item has been received and successfully inspected by Blanche Global.

All exchanges are subject to stock availability.

5. EXCHANGE FOR SIZE, COLOUR OR STYLE

Eligible items may be exchanged for:

• A different size.
• A different colour.
• A different eligible style.

All replacement products are subject to availability.

We cannot guarantee that a requested size, colour, or style will remain available until the returned item has been received and approved.

If the requested replacement item is unavailable, the customer may select another eligible product or receive the applicable value as Blanche Global store credit, subject to the conditions of this policy.

6. PRICE DIFFERENCES ON EXCHANGES

If the replacement item costs more than the original item:

The customer must pay the difference in price together with the applicable exchange courier charges before the replacement item is dispatched.

If the replacement item has the same value:

The customer will only be required to pay the applicable exchange courier charges.

If the replacement item costs less than the original item:

The remaining balance will be issued as Blanche Global store credit.

Store credit issued from an exchange is valid for 6 months from the date it is issued.

Cash refunds will not be provided for the remaining balance.

7. RETURN VIA COURIER

All return requests must first be approved by the Blanche Global Online Department.

Once the return request has been confirmed, Blanche Global will arrange a courier pickup from the pickup address confirmed by the customer.

The customer is responsible for paying the applicable return courier fee for normal returns.

When requesting a return, please provide:

• Your name.
• Contact number.
• Order number.
• Pickup address.
• Item being returned.
• Reason for the return.

Please securely pack the item before the courier arrives to prevent damage during transportation.

Where requested, please include your name, contact number, and order number inside the package.

The returned item will be sent to:

Blanche Global (PVT) LTD
No 271 Thalawathugoda Road
Sri Jayawardenepura Kotte
Sri Lanka 10100

Phone: +94 77 276 5655
Email: info@blancheglobal.com

Once the returned item has been received by Blanche Global, it will undergo a quality inspection.

If the returned item successfully passes the inspection, the return will be processed according to this policy.

8. NORMAL RETURNS & STORE CREDIT

For approved normal returns where the item is not being returned due to a confirmed order error by Blanche Global, the eligible amount will be issued as Blanche Global store credit.

Store credit may be used towards future eligible purchases from Blanche Global.

Store credit:

• Is valid for 6 months from the date it is issued.
• Must be used before the stated expiry date.
• Cannot normally be exchanged for cash.
• Cannot normally be transferred to another customer.
• Must be used according to any conditions communicated when it is issued.

Any unused store credit remaining after the expiry date will no longer be available for use, subject to applicable law.

Where applicable, store credit will only be issued after the returned item has been received, inspected, and approved by Blanche Global.

9. DAMAGED OR DEFECTIVE ITEM CLAIMS

All Blanche Global orders undergo a quality control inspection before they are packed and dispatched.

As a result, claims relating to damaged or defective items will not be automatically approved.

If you believe that an item received is damaged or defective, please contact Blanche Global as soon as possible and provide:

• Your order number.
• Clear photographs of the item.
• Clear photographs of the affected area.
• Photographs of the original packaging where relevant.
• Any additional information requested by the Blanche Global Online Department.

Blanche Global will review the claim together with the order details and available quality control and dispatch information.

A return, replacement, store credit, refund, or other resolution will only be provided where Blanche Global confirms that the claim is valid.

Damage caused after delivery, including damage resulting from wear, washing, improper handling, incorrect garment care, alteration, accidental damage, or misuse, will not be accepted as a product defect.

10. INCORRECT ITEMS

If you believe that you have received a different item, size, or colour from what you originally ordered, please contact the Blanche Global Online Department as soon as possible.

You may be required to provide:

• Your order number.
• Photographs of the item received.
• Photographs of the product tag or label.
• Photographs of the packaging where relevant.

Blanche Global will verify the claim against the original order and our dispatch records before proceeding.

If Blanche Global confirms that an incorrect item was sent due to an error by us, we will arrange the appropriate return and replacement or another suitable resolution.

Where an incorrect item has been confirmed as an error by Blanche Global, the customer will not normally be required to bear the relevant return or replacement courier charges.

11. REFUNDS

Blanche Global does not generally provide cash refunds for:

• Change-of-mind purchases.
• Sizing changes.
• Colour changes.
• Style changes.
• Normal eligible returns.

Approved normal returns will be issued as Blanche Global store credit.

Where a customer reports an incorrect, damaged, or defective item, the claim must first be reviewed and approved by Blanche Global.

Any refund, where approved, will only be processed after:

• The item has been returned.
• The item has been inspected.
• The claim has been verified and approved by Blanche Global.

For an incorrect item confirmed to have been sent by Blanche Global, we may provide:

• A replacement.
• Store credit.
• A refund.

The appropriate resolution will depend on the circumstances and product availability.

For prepaid orders where a refund is approved, the refund will normally be made to the original payment method where technically possible.

For orders paid using another payment method, Blanche Global will advise the customer of the applicable refund method.

Once a refund has been processed by Blanche Global, additional processing time may be required by the customer's bank, card provider, or payment provider.

12. OUTLET EXCHANGES

Eligible online purchases may be exchanged at selected Blanche Global retail outlets only after prior confirmation from the Blanche Global Online Department.

Customers must contact the Blanche Global Online Department before visiting an outlet.

Online Department:

Phone: +94 77 276 5655
Email: info@blancheglobal.com

The Online Department will confirm:

• Whether the item is eligible for exchange.
• Whether the requested size, colour, or replacement style is available.
• Which outlet the exchange should be completed at.
• Any applicable price difference or other conditions.

Please do not visit a Blanche Global outlet for an online order exchange without first receiving confirmation from the Blanche Global Online Department.

When visiting the confirmed outlet, please bring:

• The item being exchanged.
• Your order confirmation, receipt, or proof of purchase.
• Relevant order information.
• The confirmation provided by the Blanche Global Online Department where requested.

The item must meet all return and exchange conditions stated in this policy and may be inspected before the exchange is completed.

At the outlet, an eligible item may be exchanged for:

• A different size.
• A different colour.
• A different eligible style.

If the replacement item costs more than the original item, the customer must pay the difference.

If the replacement item costs less than the original item, the remaining balance will be issued as Blanche Global store credit.

Store credit issued as a result of an outlet exchange is valid for 6 months from the date it is issued.

Sale, promotional, discounted, final-sale, gift-card purchases, and other non-exchangeable items will not be accepted for outlet exchange.

13. QUALITY INSPECTION

All returned items are subject to inspection by Blanche Global.

A return or exchange may be rejected if the item:

• Has been worn or used.
• Has been washed.
• Has stains or marks.
• Has makeup or cosmetic marks.
• Has perfume or other odours.
• Has been altered.
• Has been damaged after purchase.
• Is missing original tags.
• Is not in fully resalable condition.
• Does not otherwise meet the conditions stated in this policy.

If a returned item fails our quality inspection, the return or exchange may be rejected.

The item may be returned to the customer, and any applicable courier charges will be payable by the customer.

No replacement item will be dispatched until the original returned item has successfully passed the Blanche Global quality inspection.

14. MANUFACTURING DEFECT CLAIMS

Claims relating to manufacturing defects will be assessed by Blanche Global before any return, replacement, refund, store credit, or other resolution is approved.

The following will not normally be considered manufacturing defects:

• Normal wear and tear.
• Accidental damage.
• Improper washing.
• Incorrect drying.
• Incorrect ironing.
• Improper storage.
• Damage caused by misuse.
• Damage caused by alterations.
• Failure to follow garment care instructions.

Blanche Global may request additional photographs, videos, or other information where necessary to assess a claim.

15. COURIER & DELIVERY FEES

For normal returns and exchanges, Blanche Global will arrange the courier pickup from the customer's confirmed pickup address.

The customer is responsible for the applicable courier charges for:

• Return pickups.
• Size exchanges.
• Colour exchanges.
• Style exchanges.
• Change-of-mind returns.
• Delivery of a replacement item where applicable.

The applicable courier charges will be communicated to the customer before the return or exchange is arranged.

Courier charges must be paid according to the instructions provided by Blanche Global.

Where Blanche Global confirms that an incorrect item was sent due to an error by us, the relevant return and replacement courier charges will normally be covered by Blanche Global.

For damaged or defective item claims, courier charges will only be covered by Blanche Global where the claim has been reviewed and confirmed as valid.

Original delivery charges are generally non-refundable unless otherwise confirmed by Blanche Global.

16. COURIER PICKUP ARRANGEMENTS

Returns and online exchanges must be arranged through the Blanche Global Online Department.

Once a return or exchange has been approved, Blanche Global will arrange the courier pickup using the pickup address confirmed by the customer.

The customer is responsible for ensuring that:

• The pickup address provided is accurate and complete.
• A valid contact number is provided.
• The item is securely packed before the courier arrives.
• The item is available for collection at the agreed pickup location.
• The applicable courier fee is paid as instructed.

If a courier pickup is unsuccessful due to the customer being unavailable, an incorrect pickup address, an incorrect contact number, or the item not being ready for collection, additional courier charges may apply when another pickup is arranged.

Customers should not independently send a return using another courier service unless specifically instructed or approved by Blanche Global.

17. ONLINE EXCHANGE PROCESSING TIME

The online exchange process may take approximately 7–10 working days depending on:

• Courier schedules.
• Customer location.
• Product availability.
• Public holidays.
• High-volume promotional or sales periods.
• Inspection time.
• Other operational circumstances.

The processing period begins once the exchange process has been arranged and may vary depending on collection, inspection, payment, and replacement delivery timelines.

Blanche Global will aim to complete approved exchanges as quickly as reasonably possible.

18. DISCOUNTS, PROMOTIONS, GIFT CARDS & RETURN VALUE

Where an eligible item was purchased using:

• A discount code.
• Promotional offer.
• Voucher.
• Coupon.
• Other price reduction.

the return, exchange, store credit, or refund value, where applicable, will be calculated based on the actual amount paid for the item.

The original retail price before the discount will not be used.

Items purchased under sale, promotional, discounted, or final-sale conditions may not be eligible for return or exchange as stated in this policy.

Items purchased fully or partially using a Blanche Global gift card are considered final sale and are not eligible for return, exchange, or refund for change-of-mind, size, colour, or style reasons.

19. DELIVERY ADDRESS & PICKUP ADDRESS CHANGES

Customers are responsible for ensuring that the delivery address provided when placing an order is complete and correct.

Once an order has been dispatched, Blanche Global may not be able to change the delivery address.

For returns and exchanges, customers must provide the correct pickup address when arranging the courier collection.

If a pickup address needs to be changed, the customer must inform the Blanche Global Online Department before the courier pickup has been arranged or dispatched.

Blanche Global will not be responsible for delivery or pickup issues resulting from incorrect or incomplete information provided by the customer.

20. HOW TO REQUEST A RETURN OR EXCHANGE

All returns and exchanges must first be arranged through the Blanche Global Online Department.

Please contact:

Phone: +94 77 276 5655
Email: info@blancheglobal.com

When contacting us, please provide:

• Your name.
• Contact number.
• Order number.
• Pickup address.
• Product you wish to return or exchange.
• Requested size, colour, or replacement style where applicable.
• Reason for the return or exchange.

Our Online Department will review your request and confirm whether it is eligible under this policy.

Once your request has been approved, Blanche Global will arrange the courier pickup from the confirmed pickup address.

Please do not independently send or return an item unless specifically instructed by Blanche Global.

21. CANCELLATION OF A RETURN OR EXCHANGE

If you no longer wish to proceed with a return or exchange, please inform the Blanche Global Online Department as soon as possible.

If a courier pickup, replacement delivery, or other service has already been arranged, the applicable courier charges may still be payable by the customer.

If a replacement item has already been processed or dispatched, cancellation may no longer be possible.

22. CONTACT US

For assistance with returns, exchanges, refunds, store credit, damaged or defective claims, incorrect orders, or courier pickups, please contact:

Blanche Global (PVT) LTD

Phone:
+94 77 276 5655

Email:
info@blancheglobal.com

Physical Address:
Blanche Global Pvt Ltd
No 271 Thalawathugoda Road
Sri Jayawardenepura Kotte
Sri Lanka 10100

www.blancheglobal.com